SHIPPING

Each parcel is packed by us with a hand written thank you. We use Royal Mail's 48 hour service for all UK Parcels and International Tracked for worldwide delivery. Please note that there may be import duties and taxes on arrival which we are not responsible for. 
UK shipping is £4.95
Everywhere else is £19.95

 

LEAD TIME

We are a small business and therefore kindly ask that you allow two to three weeks before your pieces start making their journey to you. We understand waiting is no fun, but we appreciate your patience. If you need something in a hurry feel free to give us a shout, we'll always do our best to fulfil gifting dreams.

 

CULT RETURNS & EXCHANGES

Cult Returns Policy

If you are not satisfied with your jewels, or change your mind, you can return within 14 days for a full refund – excluding p&p. 

Jewellery must be unworn and returned in as received condition, in the original packaging, including pouch and box. If items appear worn or are in an unsaleable condition, they will not be refunded and returned to you, the customer.

Please contact info@followthecult.com with your order number for instructions on how to return.

All jewellery items purchased during sample sale or studio sales are sold as seen and non-returnable.

 

International Returns

Please contact info@followthecult.com with your order number for instructions on how to return.

All shipping costs are the responsibility of the customer and we do not refund international shipping or customs charges.

 

Exchanges

If you would like to exchange an item for another, first email info@followthecult.com with your order number and the item you'd like to exchange for, we'll check we have what you need available and advise further. As with everything, we urge all to choose and buy consciously to avoid mistakes.

 

Warranty

Our items come with a 3-month warranty as standard. This covers manufacturing faults – loose posts on earrings and clasps on chains. In these instances, we can repair or replace.

The 3-month warranty is void if damage is caused by customer mis-use. This includes damage caused by perfumes, chemicals, bleaching, heat exposure and general wear and tear.

Tarnishing or discolouration due to chemical contact is not a fault.

Our Care Cards lay out how best to take care of your treasures.

Any damage to any items that exceed 3-months cannot be repaired.

 

General enquiries or order queries to info@followthecult.com.

For ring or bespoke info please get in touch via email.